Complaints, Incidents and Claims: How to respond
02 September 2024
If you experienced an incident or complaint today, how would you respond?
As an allied health assistant, you may face an incident or a complaint from a patient at some point during your career. While having insurance cover is an important step in helping you protect yourself, your response to an incident, complaint, and/or claim can be equally important. This includes the timing of making a notification to your insurer.
In this article, BMS, AHANA's dedicated insurance partner, explains the importance of making a notification, and how to respond in the event an incident, complaint or claim arises.
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